System Specialist
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Budapest, HUN
Hybrid
Junior
Introduction
Our partner is a global leader in the banking sector, serving more than 200 million domestic, corporate, state, and organizational clients worldwide. It was one of the first international shared service centers in Hungary, opening its doors in 2005, presently facilitating services for 95 countries on a global level.
Description
Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.Strong understanding of the respective Citi products, processes and policies. Ability to review processes in accordance to Citi PoliciesHandle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Assist and participate in severity escalation managementProcess entitlement, compliance review requests and/or incident/change management handling for Citis global customer base within established support thresholds, including bulk requests and housekeeping tasksCreates, maintains and performs annual review of Process Control Manual documents associated with specific systems assignedCreate, modify, and delete user profiles in various Citi applications and/or systems Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team levelUtilize key information security administration tools Maintain excellent availability to achieve strong resultsEffectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to create and implement an effective Development PlanSupport new hire training to team members, understands effective team skills and applies themComplete all tasks in connection with the organizations activity but not detailed in the current job description, issued by the direct manager, supervisor or the functional head.
Tasks
Responsible for fulfilling security maintenance-related requests in all banking applications and other systems with a security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout our partners.
- Strong understanding of our partners' respective products, processes, and policies. Ability to review processes by their policies.
- Handle complex escalations and problems independently by utilizing key information security administration practices and policies while providing excellent customer service. Assist and participate in severity escalation management.
- Process entitlement, compliance review requests, and/or incident/change management handling for our partners’ global customer base within established support thresholds, including bulk requests and housekeeping tasks.
- Create, maintain, and perform an annual review of Process Control Manual documents associated with specific systems assigned.
- Create, modify, and delete user profiles in various applications and/or systems of our partners.
- Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level.
- Utilize key information security administration tools.
- Maintain excellent availability to achieve strong results.
- Effectively utilize the Talent Management process (i.e., training, goal setup, etc.) and system. Knows how to create and implement an effective Development Plan.
- Support new hire training for team members, understand effective team skills, and apply them.
- Complete all tasks in connection with the organization’s activity but not detailed in the current job description issued by the direct manager, supervisor, or the functional head.
Expectations
- Previous experience either in an Information Security or Customer Service role is an advantage, but not mandatory
- Utilized Microsoft applications for creating and maintaining basic files
- Good command of the English language (both verbal and written)
- Understand effective interpersonal techniques
- Analytical and detail oriented
- Customer service orientation communication skills
- Must be able to exchange information concisely and logically as well as be sensitive to audience diversity
- Proven use of discretion and judgment given the subject sensitivity of the work data
- Ability to manage multiple efforts and adjust priorities with evolving work efforts.
- Flexibility to work in various shifts
- Minimum High School Degree; however, a Bachelor's degree is an advantage
- Interprets the principle of Information Security concepts and policies and develops and implements them into day-to-day work. Ability to explain basic principles behind.
- IAM ISA SD policies and guidelines
Advantages
- SSCP/CISSP/ITIL/PMP/Lean certificate is an advantage
Employer's offer
- Freedom to succeed in a dynamic environment: Creative and innovative ideas are encouraged and recognized
- A positive and inclusive work environment in which diversity and cross-regional work-streams are key components
- An environment conducive to developing supervisory/leadership/presentation skills and building a professional network across the organization globally
- Hybrid (office/home office) presence
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
200+
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$1.5B
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50M
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450+
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