2025.11.25.
Introduction
Our partner is a global creative-technology platform that empowers major brands, agencies, and studios to manage every stage of advertising—from asset creation and rights tracking to distribution across 50,000+ media endpoints in over 140 countries.
Description
Responding to support tickets and providing L1/L2 Support to end-users● Provide application and business support to Consultants (Applications and Technical)● Maintain configuration set by consultants across all markets● Troubleshoot and resolve issues● Prepare reports● Data Management tasks● Implementing changes to crystal report layouts● Maintain knowledgebase● Delivering training to SAP Business One end-users across the globe● Proactively identify and assess risk and escalate to line manager as required● Evaluate issues and escalate to other teams where appropriate
Tasks
● Responding to support tickets and providing L1/L2 Support to end-users
● Provide application and business support to Consultants (Applications and Technical)
● Maintain configuration set by consultants across all markets
● Troubleshoot and resolve issues
● Prepare reports
● Data Management tasks
● Implementing changes to crystal report layouts
● Maintain knowledge base
● Delivering training to SAP Business One end-users across the globe
● Proactively identify and assess risk and escalate to line manager as required
● Evaluate issues and escalate to other teams where appropriate
Expectations
● Excellent communication skills
● Problem-solving abilities
● Present regular updates to UK line manager
● Embrace working In a dynamic environment and use initiative
● Work following SAP Best Practices
● Must be able to develop positive relationships with a wide variety of end-users and colleagues
● Must be a team player
● Flexibility with working hours required
Experience:
● Experience with SAP Business One - minimum 3 years
● Experience in a support/helpdesk environment (non-essential)Qualifications and Education Requirements
● SAP Business One Certified minimum 9.1 (non-essential)
● University or college degree
Preferred Skills:
● Microsoft Excel knowledge
● SQL Server Database
● 3rd Party Add-ons such as: Boyum
● Develop reports using SQL, Sharperlight and/or Crystal Reports
● Experience with the Sharperlight reporting software is advantageous
● Knowledge of SAP Business One Add-Ons such as: EFM Format Definition, DTWo Payment Intercompany