IT Support Specialist
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Summary
Budapest, HUN
Hybrid
Medior
Introduction
Our partner is an international water technology company. The company provides industrial and municipal water treatment, water supply, and sustainability solutions worldwide, with a presence in more than 150 countries. They operate in a modern, multinational environment with a strong IT and infrastructure background.
Description
Key Responsibilities
· Manage and resolve incidents and service requests via ServiceNow, ensuring timely and high-quality support
· Deploy, configure, and manage endpoint devices using modern tools such as Microsoft Intune and Autopilot
· Support the full device lifecycle (joiner, mover, leaver), including provisioning, replacement, and decommissioning
· Maintain and support end-user hardware (laptops, desktops, mobile devices, printers, and peripherals)
· Ensure reliable connectivity for workplace devices, including network, Wi-Fi, and collaboration tools
· Manage user accounts, access, and permissions in Active Directory and Entra ID in line with security standards
· Support endpoint security measures, including MFA, compliance policies, and endpoint protection
· Identify recurring issues and proactively contribute to service improvements and standardization
· Act as local IT contact for assigned sites and support business stakeholders with IT-related topics
· Collaborate with global IT teams (e.g., Network, Security, Workplace Services) to resolve issues and implement changes
· Support IT projects such as hardware rollouts, office moves, and infrastructure upgrades
· Maintain accurate documentation of activities, configurations, and solutions in the ticketing system
· Follow global IT standards, asset management processes, and governance guidelines
· Contribute to knowledge sharing within the team and support continuous improvement initiatives
Tasks
- Provide timely and high-quality support by managing incidents and service requests through ServiceNow
- Install, configure, and maintain endpoint devices using modern solutions such as Microsoft Intune and Autopilot
- Manage the full lifecycle of end-user devices, including onboarding, changes, replacements, and decommissioning
- Deliver ongoing support for workplace hardware, including laptops, desktops, mobile devices, printers, and peripherals
- Ensure stable and reliable connectivity for users, covering network access, Wi-Fi, and collaboration tools
- Administer user accounts and access rights in Active Directory and Entra ID in line with security policies
- Support endpoint security initiatives, including multi-factor authentication, compliance policies, and endpoint protection
- Analyze recurring issues and contribute to continuous service improvement and process standardization
- Act as the primary IT contact for assigned locations, supporting local business stakeholders
- Work closely with global IT teams (e.g., Network, Security, Workplace Services) to resolve issues and implement solutions
- Assist in IT-related projects such as hardware rollouts, office relocations, and infrastructure upgrades
- Keep accurate and up-to-date documentation of incidents, configurations, and solutions within the ticketing system
- Follow global IT standards, asset management processes, and governance guidelines
- Support knowledge sharing and contribute to continuous improvement initiatives within the team
Expectations
- Minimum 3 years of experience in IT support or a similar role
- Basic understanding of modern endpoint management solutions such as Microsoft Intune and Autopilot
- Practical experience with Windows 10/11, Microsoft 365, and standard workplace technologies
- Familiarity with Active Directory / Entra ID and basic identity and access management processes
- Good understanding of networking fundamentals, including LAN, Wi-Fi, VPN, and VoIP
- Basic knowledge of IT security concepts such as MFA, device compliance, and endpoint protection
- Experience working with ticketing systems (e.g., ServiceNow)
Advantages
Degree in IT, Computer Science, or a related field
Employer's offer
- Hybrid (office/home office) presence
- An attractive compensation package
- Internal regular events
- Family-friendly workplace
- Outstanding, modern office environment
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