Desktop Support Technician L2 – Czech

Where exceptional talents scale what matters.

Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.

Talent Pool

Please provide your information!


Close

LEAP WITH CONFIDENCE.

SCALE THROUGH COMPETENCE.

Desktop Support Technician L2 – Czech

2026.02.19.

Summary

Budapest, HUN

Hybrid

Junior

Introduction

Our partner is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, it has upheld the highest standards of innovation, engineering excellence and customer service.

Description

We are looking for a Czech Speaking Desktop Support Technician L2 for our multinational IT service provider partner.

Tasks

  • Provide support on IT infrastructure related issues to customers.
  • Analyze issues and requests and escalate unsolved cases to the appropriate IT team.
  • Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team.
  • Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database.
  • Manage high priority incidents and provide support for planned special events.
  • Effectively communicate and coordinate work with other team members.
  • Perform incidents trend analysis.
  • Take over calls warm transferred from L1 as per the available processes.
  • Perform reporting on distribution, asset statuses, licenses as and when required.
  • Document new technical solutions.
  • Document and share best practices with other colleagues.

Expectations

  • A high school diploma.
  • Czech on a business level (working/support language).
  • English on a communication level (for interviews, training, and internal communication).
  • Prior experience in the IT field as a Service Desk Analyst (minimum 2 years).
  • MCP/MCSA/MCSE certification or completion of the ITIS EUC Academy or equivalent experience.
  • Advanced knowledge of Windows OS, Microsoft Office and Internet Explorer, Shared Drives, Active Directory, SharePoint, Scripting, Win Registry, SQL, Server Administration.
  • Excellent Hardware knowledge (Desktop, Laptop, Cisco telephone devices, mobile devices).
  • Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems.
  • Knowledge of mobile platforms and MDMs.
  • ITIL Foundation knowledge.

Advantages

  • Full time, indefinite contract
  • Working hours: 40 hours/week in various shifts.
  • Legal requirements: You need to be to be currently eligible to work in Hungary.

Employer's offer

  • Our partner has been delivering services from Hungary since 2001, making us the perfect choice offering stability.
  • Wide range of benefits, including a market-leading comprehensive private health care package.
  • Extensive self-development opportunities: many training possibilities for personal and professional growth.
  • Global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.
  • You can seize the day with us at our company events, hobby clubs, and sporting initiatives.
  • An attractive compensation package.

Apply for this position

Are you suitable for this positon? Click on the apply button and upload your CV!

Share this position

Share this position on your social media platform to help a friend to find his/her dreamjob!

Desktop Support Technician L2 – Czech

Please provide your information!


Close

Similar Positions

Senior Dynamics 365 F&O Consultant

Remote2026.08.27.
ROU Bucharest remote senior Swicon Group is…

DCE Lead Engineer — Microsoft Dynamics 365 CE

Remote2026.08.27.
ROU Bucharest remote senior Swicon Group is…

Data Analyst

Hybrid2026.08.27.
ROU Bucharest hybrid medior Swicon Group is…

Mid-level Java Developers

Hybrid2026.08.27.
ROU Bucharest hybrid medior Swicon Group is…

Inginer Sisteme de Securitate

Hybrid2026.08.27.
ROU Bucharest hybrid medior Swicon Group is…

Junior BMS Engineer

OnSite2026.08.27.
ROU Bucharest onSite medior Swicon Group is…

Site Coordinator

OnSite2026.08.27.
ROU Bucharest onSite senior Swicon Group is…

Business Analyst (Claims)

Hybrid2026.08.26.
HUN Budapest hybrid medior Our partner provides…

Swicon Stories

Real people. Real challenges. Real impact.

„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”

K. R. – Solution Architect

“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”

B. T. – Sr. Projectmanager

“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”

M. L. – Software developer

Powering mission – critical operations across Europe

200+

successful transformation programs

$1.5B

business value created

50M

secure transactions every month

20+

years of enterprise expertise

450+

senior experts

Trusted by enterprise leaders across the world

HUN Budapest hybrid junior Our partner is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, it has upheld the highest standards of innovation, engineering excellence and customer service. We are looking for a Czech Speaking Desktop Support Technician L2 for our multinational IT service provider partner. Provide support on IT infrastructure related issues to customers.Analyze issues and requests and escalate unsolved cases to the appropriate IT team.Maintain end-to-end ownership of all incidents and service requests in scope of the Level 2 support team.Record, track, manage cases (incidents, requests, change or problem tickets) in the helpdesk tracking database.Manage high priority incidents and provide support for planned special events.Effectively communicate and coordinate work with other team members.Perform incidents trend analysis.Take over calls warm transferred from L1 as per the available processes.Perform reporting on distribution, asset statuses, licenses as and when required.Document new technical solutions.Document and share best practices with other colleagues. A high school diploma.Czech on a business level (working/support language).English on a communication level (for interviews, training, and internal communication).Prior experience in the IT field as a Service Desk Analyst (minimum 2 years).MCP/MCSA/MCSE certification or completion of the ITIS EUC Academy or equivalent experience.Advanced knowledge of Windows OS, Microsoft Office and Internet Explorer, Shared Drives, Active Directory, SharePoint, Scripting, Win Registry, SQL, Server Administration.Excellent Hardware knowledge (Desktop, Laptop, Cisco telephone devices, mobile devices).Capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems.Knowledge of mobile platforms and MDMs.ITIL Foundation knowledge. Full time, indefinite contractWorking hours: 40 hours/week in various shifts.Legal requirements: You need to be to be currently eligible to work in Hungary. Our partner has been delivering services from Hungary since 2001, making us the perfect choice offering stability.Wide range of benefits, including a market-leading comprehensive private health care package.Extensive self-development opportunities: many training possibilities for personal and professional growth.Global and diverse working environment with relaxation areas, terraces, and a friendly atmosphere.You can seize the day with us at our company events, hobby clubs, and sporting initiatives.An attractive compensation package.