Solution Manager
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Remote
Senior
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 also present in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Description
This role is responsible for managing E2E SW CRM processes for a global business unit with minimum supervision.
The role reviews current sales/business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role gathers and analyses business and operations requirements, data, creates reports and establishes management dashboards and review documents.
Responsibilities
· Liaison between business, sales and technical teams to drive roadmap of enhancements and coordinate sales adoption of best practices to improve effectiveness of funnel, forecasting and reporting for Digital Services.
· Defines data quality standards and works with sales team to enforce standards through improved processes and sales enablement
· Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities.
· Supports the analysis conducted for backlog management.
· Gathers demand data from country and region for demand planning.
· Reviews current business process for regional and global business unit planning teams.
· Reviews performance metrics on a regular basis, identifying opportunities for improvement.
· Establishes and maintains management dashboards, regional reports, and executive review documents to drive business outcomes and operational excellence.
· Forecast, reporting & analytics
Tasks
This role is responsible for managing E2E SW CRM processes for a global business unit with minimum supervision.
The role reviews current sales/business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role gathers and analyses business and operations requirements, data, creates reports and establishes management dashboards and review documents.
Responsibilities
· Liaison between business, sales and technical teams to drive roadmap of enhancements and coordinate sales adoption of best practices to improve effectiveness of funnel, forecasting and reporting for Digital Services.
· Defines data quality standards and works with sales team to enforce standards through improved processes and sales enablement
· Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities.
· Supports the analysis conducted for backlog management.
· Gathers demand data from country and region for demand planning.
· Reviews current business process for regional and global business unit planning teams.
· Reviews performance metrics on a regular basis, identifying opportunities for improvement.
· Establishes and maintains management dashboards, regional reports, and executive review documents to drive business outcomes and operational excellence.
· Forecast, reporting & analytics
Expectations
Education & Experience Recommended
• Four-year Degree in Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 3-5 years of work experience, preferably in CRM, operations, or a related field.
Preferred Certifications
• PMP and Lean Six Sigma certification are a plus
Knowledge & Skills
• Project Management
• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Key Performance Indicators (KPIs)
• Process Improvement
• CRM Processes & Applications
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Advantages
Full remote working module
Meal tickets
Medical subscription
Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!
Employer's offer
Full remote working module
Meal tickets
Medical subscription
Variety in your work and a fantastic, informal work atmosphere
A challenging environment that will stimulate you to grow as a professional!
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
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