Sales Support Analyst
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Description
- This family generally performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes. - This may include capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes. - Ensures that both transactional and aggregated data are timely, accurate, organized and accessible. - Develops specific and ad-hoc reports to track key performance indicators, sales productivity, and /or business goal attainment. - Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and Company policy requirements. - Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle. - Provides knowledge expertise to Company's operations community to optimize, simplify, and standardize the use of customer and sales data for decision making
Tasks
- This family generally performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes
- This may include capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes
- Ensures that both transactional and aggregated data are timely, accurate, organized and accessible
- Develops specific and ad-hoc reports to track key performance indicators, sales productivity, and /or business goal attainment
- Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and Company policy requirements
- Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle
- Provides knowledge expertise to Company's operations community to optimize, simplify, and standardize the use of customer and sales data for decision making
Expectations
- Offer support to account managers, country managers, PBMs and partners
- Work closely with Sales and Operational teams to ensure turn-around SLA / response deadline is met
- Assist newcomers as per request in completing their mandatory training/tasks
- May assist in delivering trainings and/or presentations on general business matters or tools
- Manage sales and partners admin tasks on behalf
- Analyze sales data and compiles information for reports/ identifies trends and makes observations
- Actively search for new solutions to improve the day-to-day activity and optimize the processes
Advantages
- Hybrid work
- Meal tickets
Employer's offer
Why us?
- Excellent learning opportunities!
- Variety in your work and a fantastic, informal work atmosphere
- A challenging environment that will stimulate you to grow as a professional!
- A great foundation for your career!
- Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So you can advance faster and further in your future career
- Friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients
- A dynamic work environment with a culture that is open, innovative and performance-orientated
- Hybrid working module (Home Office & Onsite)
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Sales Support Analyst
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
200+
successful transformation programs
$1.5B
business value created
50M
secure transactions every month
20+
years of enterprise expertise
450+
senior experts
Trusted by enterprise leaders across the world
