1 AC – CEM – HXJP00012987
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Description
Responsibilities:
- Manage customer/partner backlog to ensure appropriate actions are taken to deliver orders within the agreed SLA and according to business needs;
- Confirm manual orders are properly processed and communicated to customers (where applicable);
- Provide backlog analysis and summary reports to customers and account teams upon request, ensuring timely and accurate information;
- Manage claims, exceptions, and special requests within Customer Operations, in line with agreed procedures and policies;
- Coordinate customer change requests accurately and in accordance with internal procedures and timelines;
- Ensure all orders are properly invoiced and closed in the systems.
Requirements:
- Bachelor’s degree;
- English proficiency at C1 level;
- Experience in customer interaction roles;
- Strong analytical skills;
- Experience working with multiple countries/sub-regions in a complex environment.
Employer's Offer:
- Salary: 5500-RON net
- Meal tickets: 35 RON/day
- Private medical subscription
- 24 days of annual leave
- Hybrid work setup: 3 days/week in the office (Pipera Metro Station)
Tasks
- Manage customer/partner backlog to ensure appropriate actions are taken to deliver orders within the agreed SLA and according to business needs;
- Confirm manual orders are properly processed and communicated to customers (where applicable);
- Provide backlog analysis and summary reports to customers and account teams upon request, ensuring timely and accurate information;
- Manage claims, exceptions, and special requests within Customer Operations, in line with agreed procedures and policies;
- Coordinate customer change requests accurately and in accordance with internal procedures and timelines;
- Ensure all orders are properly invoiced and closed in the systems.
Expectations
- Bachelor’s degree;
- English proficiency at C1 level;
- Experience in customer interaction roles;
- Strong analytical skills;
- Experience working with multiple countries/sub-regions in a complex environment.
Advantages
n/a
Employer's offer
- Salary: 5500 RON net
- Meal tickets: 35 RON/day
- Private medical subscription
- 24 days of annual leave
- Hybrid work setup: 3 days/week in the office (Pipera Metro Station)
Apply for this position
Are you suitable for this positon? Click on the apply button and upload your CV!
Share this position
Share this position on your social media platform to help a friend to find his/her dreamjob!
1 AC – CEM – HXJP00012987
Please provide your information!
Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
200+
successful transformation programs
$1.5B
business value created
50M
secure transactions every month
20+
years of enterprise expertise
450+
senior experts
Trusted by enterprise leaders across the world
