Project manager
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Description
- Support the coordination and execution of customer communications, including the follow up of the system implementation activities.
- Maintain and update customer contact & contract data in our internal systems to ensure accuracy and completeness.
- Monitor and follow up on customer’s feedback, helping the team act on insights to drive continuous improvement.
- Collaborate with internal and external stakeholders to gather input, feedback, and requirements for process improvements.
- Support the projects team on activities related to process improvement projects for operations.
- Support other operational needs related to customer data management, invoicing and contract management.
- Transforms critical organizational processes and capabilities to become adaptable, scalable, and strategically aligned.
- Collects and analyzes data to measure process performance and uses insights to guide decision-making and continuous improvement efforts.
- Collaborates with internal and external stakeholders to gather input, feedback, and requirements for process improvements.
- Explores and implements innovative project management and quality improvement methodologies, ensuring that the organization remains at the forefront of industry best practices.
- Documents processes, procedures, and best practices to ensure that standardized processes are followed throughout the organization and updates documentation as processes evolve.
- Identifies and assesses potential risks associated with process changes and develops mitigation strategies to minimize the impact of process disruptions.
Tasks
- Support the coordination and execution of customer communications, including the follow up of the system implementation activities.
- Maintain and update customer contact & contract data in our internal systems to ensure accuracy and completeness.
- Monitor and follow up on customer’s feedback, helping the team act on insights to drive continuous improvement.
- Collaborate with internal and external stakeholders to gather input, feedback, and requirements for process improvements.
- Support the projects team on activities related to process improvement projects for operations.
- Support other operational needs related to customer data management, invoicing and contract management.
- Transforms critical organizational processes and capabilities to become adaptable, scalable, and strategically aligned.
- Collects and analyzes data to measure process performance and uses insights to guide decision-making and continuous improvement efforts.
- Collaborates with internal and external stakeholders to gather input, feedback, and requirements for process improvements.
- Explores and implements innovative project management and quality improvement methodologies, ensuring that the organization remains at the forefront of industry best practices.
- Documents processes, procedures, and best practices to ensure that standardized processes are followed throughout the organization and updates documentation as processes evolve.
- Identifies and assesses potential risks associated with process changes and develops mitigation strategies to minimize the impact of process disruptions.
Expectations
- Strong organizational and coordination skills with attention to detail.
- At least 2 years of experience in a similar role,
- Fluent in English
- Currently pursuing or recently completed a degree in Business Administration, Marketing, Communications, or a related field.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office (especially Excel and PowerPoint);
- Analytical mindset and ability to interpret customer feedback.
- Proactive, self-motivated, and eager to learn.
- Ability to work collaboratively in a multicultural and cross-functional environment.
- Interest in customer experience, business operations, or digital transformation is a plus.
Advantages
- familiarity with CRM systems (e.g., Dynamics) is a plus.
Employer's offer
- Salary package: 7500 ron net
- Meal tickets - 35 lei/day
- Hybrid work - 2-3 days/week at the office (Pipera Metro Station)
- Medicover Medical Subscription
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
200+
successful transformation programs
$1.5B
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20+
years of enterprise expertise
450+
senior experts
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