Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Bucharest, ROU
Hybrid
Medior
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Our Customer Service Professionals will provide customer support in a way that reflects the Mood Media culture; we believe in order to be the best we have to have the best people and customer service is an extremely important touch point for our business. Excellent organizational skills are required for routing and fulfilling client requests, handling multiple tasks, setting priorities, and demonstrating time management. We are innovators and are always excited to guide our customers in the path that best fits their
● Providing high quality and timely responses to inbound and outbound phone calls and to
customer inquiries via emails and chat
● Analyzing, troubleshooting and resolving technical issues for music and sound system
products
● Providing guidance and explanation of invoices, one off charges and account questions to
clients, ensuring they fully understand the issue and resolution
● Understanding all procedures within all related areas of the department and company
● Understanding of product functionality and has the ability to efficiently explain it to the
customer
● Entering data and providing information with high degree of integrity
● Problem solving to resolve customer incidents and account reconciliation issues – on the first
call whenever possible
● English – level C1/C2 written and spoken
● Experience in a customer service environment (retail, SSC, etc)
● Excellent verbal and written communication skills, positive phone demeanor, great problem
solving skills and critical thinking
● Detail-oriented and excellent follow-up skills
● Able to multitask in a fast paced environment
● Very good computer skills, great knowledge of MS Office applications
● Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and
logical person
● Excellent team player as well as independent worker
Please note that this position requires coverage to US clients throughout multiple time zones and we
need availability for evening/night shifts and weekends (weekday shifts start between 15:30-19:30
and end 00:00-04:00)
Salary expectations: 3000 ron net
Meal tickets
Medical Subscription
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Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
successful transformation programs
business value created
secure transactions every month
years of enterprise expertise
senior experts
