Customer Support – Night shift

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Customer Support – Night shift

2025.09.09.

Summary

Bucharest, ROU

Hybrid

Medior

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Description

  • This position requires working with U.S. customers during U.S. business hours.
  • Availability for evening and night shifts, as well as weekends, is required.
  • You must be based in Bucharest to work in a hybrid model (4 days in the office / 6 days remote, rotation after 2 months of training).
  • Non-EU applicants must have a valid work permit allowing full time work.

Tasks

  • Provide timely and high-quality responses to inbound/outbound calls and email inquiries
  • Troubleshoot and resolve technical issues related to music and audio system products
  • Support customers with billing and service-related concerns, ensuring thorough knowledge of all products, services, and procedures
  • Maintain accurate data entry with high attention to detail
  • Resolve customer issues efficiently, aiming for first-call resolution whenever possible

Expectations

Requirements:

  • English Proficiency: Advanced (C1 level or higher)
  • Strong written and verbal communication skills
  • Positive phone manner and excellent customer service abilities
  • Detail-oriented with strong follow-up skills
  • Comfortable multitasking in a fast-paced environment
  • Enjoys solving complex problems and finding solutions
  • High school diploma or equivalent
  • Minimum 6 months of experience in a similar role

Advantages

Hybrid Work

Employer's offer

Compensation & Benefits:

  • Salary: 3,000 RON NET/month
  • Night Shift Pay Increases:
  • +25% between 10:00 PM – 1:00 AM
  • +50% between 1:00 AM – 4:00 AM
  • Weekend Bonus: 155 RON gross/day worked
  • Meal Vouchers: 25 RON/day
  • Private Medical Subscription: MEDICOVER
  • Paid Vacation: 21 days/year
  • Transportation Home After Work: Available for Bucharest-based employees
  • Office Location: Pipera Metro Station

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Customer Support – Night shift

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Swicon Stories

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„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”

K. R. – Solution Architect

“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”

B. T. – Sr. Projectmanager

“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”

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senior experts

Trusted by enterprise leaders across the world

ROU Bucharest hybrid medior SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. This position requires working with U.S. customers during U.S. business hours.Availability for evening and night shifts, as well as weekends, is required.You must be based in Bucharest to work in a hybrid model (4 days in the office / 6 days remote, rotation after 2 months of training).Non-EU applicants must have a valid work permit allowing full time work. Provide timely and high-quality responses to inbound/outbound calls and email inquiriesTroubleshoot and resolve technical issues related to music and audio system productsSupport customers with billing and service-related concerns, ensuring thorough knowledge of all products, services, and proceduresMaintain accurate data entry with high attention to detailResolve customer issues efficiently, aiming for first-call resolution whenever possible Requirements:English Proficiency: Advanced (C1 level or higher)Strong written and verbal communication skillsPositive phone manner and excellent customer service abilitiesDetail-oriented with strong follow-up skillsComfortable multitasking in a fast-paced environmentEnjoys solving complex problems and finding solutionsHigh school diploma or equivalentMinimum 6 months of experience in a similar role Hybrid Work Compensation & Benefits:Salary: 3,000 RON NET/monthNight Shift Pay Increases:+25% between 10:00 PM – 1:00 AM+50% between 1:00 AM – 4:00 AMWeekend Bonus: 155 RON gross/day workedMeal Vouchers: 25 RON/dayPrivate Medical Subscription: MEDICOVERPaid Vacation: 21 days/yearTransportation Home After Work: Available for Bucharest-based employeesOffice Location: Pipera Metro Station