Customer Enablement Manager
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Description
The Customer Enablement Manager (shorten CEM) works within a European, multicultural and fast-moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force within the area of Catalogue Management and Maintenance. He/she is in the WW Direct Operations team and has a wide variety of responsibilities, including but not limited to the following:
• Ecommerce - Catalogue Deployment & Maintenance
• Design of Product Offering & Product/Pricing Consultancy for Sales teams
• Customer support and communication
• Metrics control and Reporting
What will your day consist of?
• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters.
• Provide B2B solution consultancy.
• Guide Sales and implement optimal catalogue structure.
• Drive Catalogue setup & maintenance in line with Sales and Customer requirements.
• Implement catalogue product offering via virtual PC configuration
• Setup simplified deals. Setup users and user access.
• Manages standard and simplified deal setup.
• Provide customized portal training.
• Provides guidance for Back Office teams with which a direct relation exists.
• Supporting ongoing strategic projects by implementing, reporting and providing feedback.
Tasks
The Customer Enablement Manager (shorten CEM) works within a European, multicultural and fast-moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force within the area of Catalogue Management and Maintenance. He/she is in the WW Direct Operations team and has a wide variety of responsibilities, including but not limited to the following:
• Ecommerce - Catalogue Deployment & Maintenance
• Design of Product Offering & Product/Pricing Consultancy for Sales teams
• Customer support and communication
• Metrics control and Reporting
What will your day consist of?
• Key contact for the Sales organization for Customer E-Catalogue and Portal related matters.
• Provide B2B solution consultancy.
• Guide Sales and implement optimal catalogue structure.
• Drive Catalogue setup & maintenance in line with Sales and Customer requirements.
• Implement catalogue product offering via virtual PC configuration
• Setup simplified deals. Setup users and user access.
• Manages standard and simplified deal setup.
• Provide customized portal training.
• Provides guidance for Back Office teams with which a direct relation exists.
• Supporting ongoing strategic projects by implementing, reporting and providing feedback.
Expectations
- 2-4 years of experience in a similar role;
- Fluent in English
- Microsoft Office Knowledge;
- Problem’s identification and strategic thinking;
Employer's offer
- Net salary: Up to 6200 RON;
- Meal tickets: 35 RON/day;
- Hybrid schedule: 2-3 days/week in the office;
- 24 vacation days
- Medical Subscription at Medicover
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
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