2026.08.26.
Description
Key Responsibilities
Systems Support & Issue Resolution
• Provides technical subject-matter expertise across assigned Finance processes and platforms, with an understanding of key dependencies between Order-to-Cash, Source-to-Pay, Record-to-Report, and Financial Reporting.
• Supports the stability and effective operation of Finance systems and automation solutions through configuration, troubleshooting, issue analysis, and coordination with relevant technical teams.
• Investigates system and process issues, identifies root causes, and recommends practical technical solutions or workarounds.
• Provides hands-on guidance to Finance teams on the effective use of existing tools, system functionalities, and automated solutions.
Solution Design, Automation & Enhancement
• Translates defined business requirements into practical system configurations, automation solutions, reports, workflows, and other technical enhancements.
• Configures and enhances existing Finance tools and platforms within the agreed technical and governance framework.
• Develops or supports lightweight automation solutions using technologies such as Power Automate, RPA, Excel VBA, low-code tools, and similar applications.
• Applies generative AI tools effectively and responsibly, in line with applicable data security and governance requirements, to support solution development, data analysis, technical problem-solving, documentation, and testing activities.
• Assesses the technical feasibility of proposed enhancements and provides recommendations based on system capabilities, process dependencies, risks, and expected benefits.
• Identifies opportunities to simplify manual activities, improve data quality, reduce errors, and increase process efficiency through technology.
• Identifies and communicates potential upstream and downstream impacts of proposed changes and raises concerns where an enhancement may create additional complexity, risk, or manual effort elsewhere in Finance.
Testing, Deployment & Controls
• Prepares test scenarios, test cases, and supporting documentation for system configurations, enhancements, integrations, and automation solutions.
• Executes and coordinates functional testing, supports user acceptance testing, documents results, and follows up on identified defects.
• Supports system implementations, upgrades, migrations, integrations, and technical deployments in collaboration with Finance, IT, external vendors, and other stakeholders.
• Validates that implemented solutions meet defined business requirements and operate effectively within the wider end-to-end Finance process.
• Considers relevant accounting, compliance, access, data protection, and internal-control requirements when designing and testing technical solutions.
• Supports audit and control-related requests by providing relevant system documentation, test evidence, configuration details, and technical explanations.
Documentation, Collaboration & Adoption
• Collaborates with Finance teams, process owners, IT, external vendors, and other stakeholders to understand requirements, resolve technical issues, and support implementation activities.
• Acts as a technical point of contact for assigned Finance platforms, enhancements, automation initiatives, and implementation activities.
• Communicates technical concepts, system limitations, risks, and proposed solutions clearly to both business and technical audiences.
• Creates and maintains system documentation, configuration records, technical instructions, test evidence, knowledge articles, and user guidance.
• Develops and updates training materials for new or enhanced tools, system functionalities, and automation solutions.
• Supports training sessions, demonstrations, knowledge-transfer activities, post-implementation stabilization, and user adoption.
• Maintains up-to-date knowledge of relevant Finance technologies, automation capabilities, and AI-enabled solutions in a fast-evolving environment.