Customer Engagement Mgmt Advisor III

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Customer Engagement Mgmt Advisor III

2025.10.02.

Summary

Bucharest, ROU

Hybrid

Medior

Introduction

SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.

Description

The MDS Catalogue Manager is responsible for the end-to-end lifecycle of catalog creation and maintenance for contractual MDS accounts. This includes coordinating with internal stakeholders, ensuring catalog accuracy, managing portal readiness, and supporting customer onboarding.



Key Responsibilities

• Catalog Setup & Maintenance

- Create and manage catalog files used for catalogs creation.

- Coordinate with GCO to build kits and bundles based on customer requirements.

- Upload pricing, attribute values and ensure localization accuracy across regions.

• Customer Enablement

- Support onboarding of B2B customers

- Ensure catalog readiness for order placement and fleet management.

• Cross-Functional Collaboration

- Liaise with Sales Ops, AOM, CEM and CSM teams to gather inputs and validate catalog data.

- Participate in global meetings and provide updates on catalog deployment progress.

• Issue Resolution & Process Improvement

- Act as first point of contact for catalog-related issues and escalate to GCO as needed.

- Contribute to process documentation, RACI updates and workflow optimization.

• Compliance & Documentation

- Ensure catalog configurations align with contractual obligations and audit requirements.

- Maintain accurate records of catalog changes and approvals.

Tasks

The MDS Catalogue Manager is responsible for the end-to-end lifecycle of catalog creation and maintenance for contractual MDS accounts. This includes coordinating with internal stakeholders, ensuring catalog accuracy, managing portal readiness, and supporting customer onboarding.



Key Responsibilities

• Catalog Setup & Maintenance

- Create and manage catalog files used for catalogs creation.

- Coordinate with GCO to build kits and bundles based on customer requirements.

- Upload pricing, attribute values and ensure localization accuracy across regions.

• Customer Enablement

- Support onboarding of B2B customers

- Ensure catalog readiness for order placement and fleet management.

• Cross-Functional Collaboration

- Liaise with Sales Ops, AOM, CEM and CSM teams to gather inputs and validate catalog data.

- Participate in global meetings and provide updates on catalog deployment progress.

• Issue Resolution & Process Improvement

- Act as first point of contact for catalog-related issues and escalate to GCO as needed.

- Contribute to process documentation, RACI updates and workflow optimization.

• Compliance & Documentation

- Ensure catalog configurations align with contractual obligations and audit requirements.

- Maintain accurate records of catalog changes and approvals.

Expectations

Required Skills & Qualifications

• Bachelor’s degree in Business, Operations or related field.

• 2+ years of experience in catalog management, preferably in a contractual or B2B environment.

• Strong attention to detail, organizational skills and ability to manage multiple priorities.

• Excellent communication and stakeholder management skills.

Advantages

Hybrid work

Meal tickets

Medical subscription

Employer's offer

Hybrid position and meal tickets

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ROU Bucharest hybrid medior SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. The MDS Catalogue Manager is responsible for the end-to-end lifecycle of catalog creation and maintenance for contractual MDS accounts. This includes coordinating with internal stakeholders, ensuring catalog accuracy, managing portal readiness, and supporting customer onboarding.Key Responsibilities• Catalog Setup & Maintenance- Create and manage catalog files used for catalogs creation.- Coordinate with GCO to build kits and bundles based on customer requirements.- Upload pricing, attribute values and ensure localization accuracy across regions.• Customer Enablement- Support onboarding of B2B customers- Ensure catalog readiness for order placement and fleet management.• Cross-Functional Collaboration- Liaise with Sales Ops, AOM, CEM and CSM teams to gather inputs and validate catalog data.- Participate in global meetings and provide updates on catalog deployment progress.• Issue Resolution & Process Improvement- Act as first point of contact for catalog-related issues and escalate to GCO as needed.- Contribute to process documentation, RACI updates and workflow optimization.• Compliance & Documentation- Ensure catalog configurations align with contractual obligations and audit requirements.- Maintain accurate records of catalog changes and approvals. The MDS Catalogue Manager is responsible for the end-to-end lifecycle of catalog creation and maintenance for contractual MDS accounts. This includes coordinating with internal stakeholders, ensuring catalog accuracy, managing portal readiness, and supporting customer onboarding.Key Responsibilities• Catalog Setup & Maintenance- Create and manage catalog files used for catalogs creation.- Coordinate with GCO to build kits and bundles based on customer requirements.- Upload pricing, attribute values and ensure localization accuracy across regions.• Customer Enablement- Support onboarding of B2B customers- Ensure catalog readiness for order placement and fleet management.• Cross-Functional Collaboration- Liaise with Sales Ops, AOM, CEM and CSM teams to gather inputs and validate catalog data.- Participate in global meetings and provide updates on catalog deployment progress.• Issue Resolution & Process Improvement- Act as first point of contact for catalog-related issues and escalate to GCO as needed.- Contribute to process documentation, RACI updates and workflow optimization.• Compliance & Documentation- Ensure catalog configurations align with contractual obligations and audit requirements.- Maintain accurate records of catalog changes and approvals. Required Skills & Qualifications• Bachelor’s degree in Business, Operations or related field.• 2+ years of experience in catalog management, preferably in a contractual or B2B environment.• Strong attention to detail, organizational skills and ability to manage multiple priorities.• Excellent communication and stakeholder management skills. Hybrid workMeal ticketsMedical subscription Hybrid position and meal tickets