Customer agent- Night Shift
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
Swicon Group is one of the leading members of the IT arenafor almost a decade, since 2017 present also in Romania. Our widerange of services and highly trained professionals give us theopportunity to shape our solutions to fully meet the ideas andwishes of our clients. We are proud to have leading banks,insurance and telecommunication companies, as well as largeFMCG corporations and SSCs amongst our highly prestigiouspartners
Description
JOB REQUIREMENTS
. Providing high quality and timely responses to inbound and outbound phone calls
and to customer inquiries via emails and chat
. Analyzing, troubleshooting and resolving technical issues for music and sound
system products
. Providing guidance and explanation of invoices, one off charges and account
questions to clients, ensuring they fully understand the issue and resolution
. Understanding all procedures within all related areas of the department and
company
. Understanding of product functionality and has the ability to efficiently explain it to
the customer
. Entering data and providing information with high degree of integrity
. Problem solving to resolve customer incidents and account reconciliation issues -
on the first call whenever possible
Tasks
JOB REQUIREMENTS
. Providing high quality and timely responses to inbound and outbound phone calls and to customer inquiries via emails and chat
. Analyzing, troubleshooting and resolving technical issues for music and sound system products
. Providing guidance and explanation of invoices, one off charges and account questions to clients, ensuring they fully understand the issue and resolution
. Understanding all procedures within all related areas of the department and company
. Understanding of product functionality and has the ability to efficiently explain it to the customer
. Entering data and providing information with high degree of integrity
. Problem solving to resolve customer incidents and account reconciliation issues - on the first call whenever possible
Expectations
SKILLS AND EXPERIENCE:
. English - level C1/C2 written and spoken
. Experience in a customer service environment (retail, SSC, etc)
. Excellent verbal and written communication skills, positive phone demeanor, great
problem solving skills and critical thinking
. Detail-oriented and excellent follow-up skills
. Able to multitask in a fast paced environment
. Very good computer skills, great knowledge of MS Office applications
. Responsible, well organized, extremely thorough, open, assertive, proactive,
analytical and logical person
· Excellent team player as well as independent worker
Schedule: Evening/Night Shifts (First Shift: 15:30 – 24:00 / Last Shift: 19:30 – 4:00 AM and Weekend shifts after 3-4 months.
Employer's offer
- Salary: 3,000 RON NET/month
- Night Shift Pay Increases:
- +25% between 10:00 PM – 1:00 AM
- +50% between 1:00 AM – 4:00 AM
- Weekend Bonus: 155 RON gross/day worked
- Meal Vouchers: 25 RON/day
- Private Medical Subscription: MEDICOVER
- Paid Vacation: 21 days/year
- Transportation Home After Work: Available for Bucharest-based employees
- Office Location: Pipera Metro Station
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Customer agent- Night Shift
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
200+
successful transformation programs
$1.5B
business value created
50M
secure transactions every month
20+
years of enterprise expertise
450+
senior experts
Trusted by enterprise leaders across the world
