Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Bucharest, ROU
Hybrid
Medior
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Responsibilities
• Develops and maintains strong, long-term relationships with key customers
• Serving as the primary point of contact for complex issues and strategic discussions.
• Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Coordinate the end-to-end billing process and manage disputes, ensuring accuracy and adherence to deadlines;
• Leverages data analytics, customer feedback and insights to identify trends, pain points, and opportunities for improvement
• Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
Responsibilities
• Develops and maintains strong, long-term relationships with key customers
• Serving as the primary point of contact for complex issues and strategic discussions.
• Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Coordinate the end-to-end billing process and manage disputes, ensuring accuracy and adherence to deadlines;
• Leverages data analytics, customer feedback and insights to identify trends, pain points, and opportunities for improvement
• Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
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Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
successful transformation programs
business value created
secure transactions every month
years of enterprise expertise
senior experts
