Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
200+successful transformation programs
50Msecure transactions every month
20+years of enterprise expertise
Trusted by enterprise leaders across the world
ROU Bucharest hybrid medior Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners. This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth.Responsibilities:Develops and maintains strong, long-term relationships with key customersServing as the primary point of contact for complex issues and strategic discussions.Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvementManages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.Provides regular updates to the management on customer engagement performance and strategic initiatives.Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.Provides mentorship and training to junior customer engagement managersEnsures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.Understanding billing terms and also meeting deadlines regarding sending invoices to clientsWorks with the Team Lead to keep a track of billed and unbilled accounts, providing fast and accurate statuses when requested. This role is responsible for nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements. The role manages partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth.Responsibilities:Develops and maintains strong, long-term relationships with key customersServing as the primary point of contact for complex issues and strategic discussions.Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvementManages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.Provides regular updates to the management on customer engagement performance and strategic initiatives.Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.Provides mentorship and training to junior customer engagement managersEnsures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.Understanding billing terms and also meeting deadlines regarding sending invoices to clientsWorks with the Team Lead to keep a track of billed and unbilled accounts, providing fast and accurate statuses when requested. · First level university degree· Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management etc.)· Advanced knowledge of English & German· Proficiency in Microsoft Office (mostly Excel)Knowledge & SkillsCross-Org Skills• Effective Communication• Results Orientation• Learning Agility• Digital Fluency• Customer Centricity · Meal tickets· Salary package: Up to 9000 ron net (depending on the level of German)· Medical subscription at Medicover· 24 days annual leave· Hybrid work: 2-3 days/week at the office (Pipera)· Schedule: Monday to Friday, 09:00-18:00