CSSM
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
Swicon Group is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Description
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Exercises independent judgment within generally defined policies and practices to identify and select a solution.
Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Responsibilities:
Leads team effort of individual contributors to resolve moderately complex issues.
Acts as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure).
Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
Spearheads efforts to optimize current processes, often collaborating with other groups within the organization to improve day-to-day activities.
Represents team as a subject matter expert on complex internal processes to other functions and organizations.
Tasks
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Exercises independent judgment within generally defined policies and practices to identify and select a solution.
Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Responsibilities:
Leads team effort of individual contributors to resolve moderately complex issues.
Acts as a first point of contact for "top-tier" customer accounts with high complexity, coordinating support on a broad range of daily operational matters.
Resolves high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure).
Coordinates with or leads other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Champions a specialized topic (e.g., order management, special pricing) and trains other team members.
Spearheads efforts to optimize current processes, often collaborating with other groups within the organization to improve day-to-day activities.
Represents team as a subject matter expert on complex internal processes to other functions and organizations.
Expectations
Education and Experience Required:
First level university degree or equivalent experience.
Typically 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Knowledge and Skills:
Advanced communication skills with ability to convey high impact messages clearly (verbal, written and presentation) to peers and management within and outside of the company.
Mastery in English and local language as well as other languages as required.
Advanced understanding of highly complex internal operational issues (e.g., opportunities to improve current processes).
Advanced problem-solving and analytical skills.
Broad, in-depth knowledge of the end-to-end process of sales operations.
Solid knowledge of local legal compliance issues.
Advanced teamwork and collaboration skills.
Demonstrated project management skills.
Ability to structure and apply advanced organizational skills to manage daily operational issues.
Advantages
- Excellent learning opportunities! Variety in your work and a fantastic, informal work atmosphere.
- A challenging environment that will stimulate you to grow as a professional!
- A great foundation for your career!
- Grow with us! Your role will develop over time, so you can increase your experience and responsibilities. So, you can advance faster and further in your future career.
- A friendly and welcoming work environment with an international working atmosphere where you can practice and learn new language skills with a diverse mix of colleagues and clients.
- A dynamic work environment with a culture that is open, innovative, and performance orientated.
Employer's offer
Hybrid position and meal tickets.
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
200+
successful transformation programs
$1.5B
business value created
50M
secure transactions every month
20+
years of enterprise expertise
450+
senior experts
Trusted by enterprise leaders across the world
