CSSM
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Description
Main Responsibilities - a wide variety of responsibilities, including but not limited to the following:
• Consultancy & Design of Product Offering
• Catalogue Deployment & Maintenance
• Customer support and communication
• Metrics control and Reporting
The Customer Enablement Manager (shorten CEM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force within the area of Catalogue Management and Maintenance.
Main Responsibilities - a wide variety of responsibilities, including but not limited to the following:
• Consultancy & Design of Product Offering:
Key contact for the Sales organization for Customer E-Catalogue and Portal related matters.
Guide Sales and implement optimal catalogue structure.
Proactively informs Sales/Customer on any major change in offering or pricing.
Provide B2B and/or ELITE solution consultancy.
Provide consultancy on product specs, Product Lifecycle Management, Replacements, offering and pricing.
Performs triage on issues and redirects to appropriate teams.
Tasks
Main Responsibilities - a wide variety of responsibilities, including but not limited to the following:
• Consultancy & Design of Product Offering
• Catalogue Deployment & Maintenance
• Customer support and communication
• Metrics control and Reporting
The Customer Enablement Manager (shorten CEM) works within a European, multicultural and fast moving business environment, supporting Sales Operations, Business Units (shorten BU) and Sales Force within the area of Catalogue Management and Maintenance.
Main Responsibilities - a wide variety of responsibilities, including but not limited to the following:
• Consultancy & Design of Product Offering:
Key contact for the Sales organization for Customer E-Catalogue and Portal related matters.
Guide Sales and implement optimal catalogue structure.
Proactively informs Sales/Customer on any major change in offering or pricing.
Provide B2B and/or ELITE solution consultancy.
Provide consultancy on product specs, Product Lifecycle Management, Replacements, offering and pricing.
Performs triage on issues and redirects to appropriate teams.
Expectations
Catalogue Deployment & Maintenance:
Drive Catalogue setup & maintenance in line with Sales and Customer requirements.
Proactive manage EOL and NPI in customer offering and catalogue.
Manage offering and pricing updates across BUs and coordination across regions.
Accountable for quality and availability of customer catalogue and pricing (including PCCS)
Setup simplified deals. Setup users and user access.
Obtain price approval for customer offering and circulate within account team.
Support Contract / Deal Setup & Mgmt
Coordinates bid preparation by providing margin, Configuration and quote
Manages standard and simplified deal setup.
Manages external lease renewal process with customer.
Customer support and communication:
Provide customized portal training.
Manage all quote requests.
Acts as single point of contact on issues regarding offering, catalogue, B2B and/or ELITE portal access and capabilities.
Provides guidance for Back Office teams with which a direct relation exists.
Proactive inform Sales or Customer on any major change in the catalogue.
Supports Demo/Certification unit requests.
• Metrics control and Reporting
KPIs control – self monitor KPIs
Implements corrective actions in case of deviations.
Supporting ongoing strategic projects by implementing, reporting and providing feedback.
Ensure 100% adoption of reporting tools.
Data quality assurance for the info filled in reports, other tools.
Employer's offer
Hybrid position and meal tickets
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
200+
successful transformation programs
$1.5B
business value created
50M
secure transactions every month
20+
years of enterprise expertise
450+
senior experts
Trusted by enterprise leaders across the world
