Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Bucharest, ROU
Hybrid
Medior
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Backlog accountability
• Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
• Reviews the backlog tools in use (e.g. E2E tool, FOM, or any other tool used by the client) on a daily basis and takes actions to bring the delayed orders back in contractual client's SLAs
• Provide backlog analysis and summary report to customer and account team if and when required, in due time and with accurate information, as per the received requests.
• Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests.
• Coordinates customer’s change requests in due time and in alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task.
2. Financial & revenue management
• Ensures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open
• Minimizes field inventory through constant analysis of the justification of each case and reports to Champion / TL
• Keeps the volume of financial disputes to a minimum and actively works to closing them as soon as possible once they appear
• Helps maximize the revenue on the accounts in quarter ends through collaboration with all involved stakeholders
3. Communication & E2E coordination
• CSR/ Operations Specialist is the first & unique point of contact of the customer for all questions, information & requests regarding the orders in process & the claims – he/she drives the customer engagement (reactive and proactive) by timely and accurate feedback given to the customer and internal stakeholders on order status and actions taken to optimize the backlog in order to deliver the goods/services with agreed SLAs
• Provides consultancy and guidance to customer on order management cycle (via phone/ email) and ensures customer is aware of the order acceptance policy. Delivers in time and accurate information, as per the agreed process/ procedure and the client’s request.
• Interfaces internally to the country team, SC Order Fulfillment, Logistics, Credit & Collection, all relevant Sales Operations functions and ISS (India Shared Services) back-end team, in order to ensure the best way of delivering the tasks.
Backlog accountability
• Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
• Reviews the backlog tools in use (e.g. E2E tool, FOM, or any other tool used by the client) on a daily basis and takes actions to bring the delayed orders back in contractual client's SLAs
• Provide backlog analysis and summary report to customer and account team if and when required, in due time and with accurate information, as per the received requests.
• Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests.
• Coordinates customer’s change requests in due time and in alignment with agreed procedures/policies, as per the received requests, ensuring the accuracy of the task.
2. Financial & revenue management
• Ensures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open
• Minimizes field inventory through constant analysis of the justification of each case and reports to Champion / TL
• Keeps the volume of financial disputes to a minimum and actively works to closing them as soon as possible once they appear
• Helps maximize the revenue on the accounts in quarter ends through collaboration with all involved stakeholders
3. Communication & E2E coordination
• CSR/ Operations Specialist is the first & unique point of contact of the customer for all questions, information & requests regarding the orders in process & the claims – he/she drives the customer engagement (reactive and proactive) by timely and accurate feedback given to the customer and internal stakeholders on order status and actions taken to optimize the backlog in order to deliver the goods/services with agreed SLAs
• Provides consultancy and guidance to customer on order management cycle (via phone/ email) and ensures customer is aware of the order acceptance policy. Delivers in time and accurate information, as per the agreed process/ procedure and the client’s request.
• Interfaces internally to the country team, SC Order Fulfillment, Logistics, Credit & Collection, all relevant Sales Operations functions and ISS (India Shared Services) back-end team, in order to ensure the best way of delivering the tasks.
Provides consultancy and guidance to the account team on Customer Operations processes and policies
• Confirm order is processed to customer for manual orders (where applicable)
• Provide proactive status updates to customer and sales on order, especially on those at risk to be delivered out of SLA
• Ensures all customer/ partner inquiries are acknowledged within 4 hours, including "status update or no-status-update"
• Supports the ISS team, finds solutions to queries and issues raised and provides coaching and training as needed
• Escalation ownership
Hybrid position and meal tickets
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Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
successful transformation programs
business value created
secure transactions every month
years of enterprise expertise
senior experts
